Personal information about visitors to our sites is collected only when knowingly and voluntarily submitted. For example, we may need to collect such information to provide you with further services or to answer or forward any requests or enquiries. It is our intention that this policy will protect your personal information from being dealt with in any way that is inconsistent with applicable privacy laws in Australia.
In the course of providing our services, we collect personal information in a variety of ways. For example, information is collected when you:
We may sometimes use the personal information we collect for a secondary purpose, that is, for use in a way different from the original reason for collection. We will only do this in the following circumstances:
You can also request that information about you be corrected or deleted. This is part of our commitment to take all reasonable steps to ensure that the information we hold about you is accurate, complete and up-to-date.
You should be aware that we may use your email address to contact you in the future. We will not sell or pass on your details to third parties.
We strive to ensure the security, integrity and privacy of personal information submitted to our site. Unfortunately, no data transmission over the Internet can be guaranteed to be totally secure.
However, we will endeavour to take all reasonable steps to protect the personal information you may transmit to us or from our online products and services. Once we do receive your transmission, we will also make our best efforts to ensure its security on our systems.
We offer full refunds or a reschedule of the booking to a later date for all cancellations for reasons outside our customer control such as COVID-19 restriction, illness and dangerous weather condition. Cancellation due to any other reasons, such as change of mind, will require a 48-hour notice. We reserve full right to no refund if the 48 hour notice requirement for cancellation is not met.
There will be no refund if you and/or any attendee are refused entry or removed from the Aqua Park due to inappropriate behaviours.